From time to time you may have difficulties with email; the following illustrates the steps required to diagnose common email issues:
All email accounts provided by Your.co.za have webmail access, which is found under /webmail to your domain (or under http://your.co.za/webmail as a fall-back).
Issues may arise with your device (computer or phone) and the software that it makes use of (typically Outlook on a computer), but problems (firewalls, etc) could also present themselves on the pathway that your internet communication takes to reach the mail-server.
Accessing webmail bypasses your phone, computer and 3rd party software, it also reduces "the pathway" down to port 80 (common for all internet traffic).
This is an effective way of "cutting the problem in half", and allows the source of the issue to be discovered.
You may also like to attempt to swap various elements of your email solution as part of your testing; (eg. Testing a 3G/4G internet connection rather than the hard-wired line you typically use / trying to access email on your phone or pc rather than the way you typically try / attempting to access email from another physical location that is known to use a different ISP).
If your email sending and receiving works correctly through Webmail, there is a near 100% chance that any persisting issues will be caused by the underlying hardware, software, or pathway which the information must use to function correctly.
When webmail is working correctly, you are reminded that our support only extends to the correct functioning of your email service, and we are unable to support the 3rd party hardware, software and infrastructure that makes using our email account possible.
If you receive an internal 500 error while attempting to access Webmail, please see the following knowledgebase article: http://www.your.co.za/clients/knowledgebase.php?action=displayarticle&id=14
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