Users may have mailboxes that get full resulting in blockages and preventing new email from arriving.
There could be a few scnearies that keep your mailbox from clearing itself:
1) If you are using an Apple product to manage your email, please note that Apple devices typically use IMAP as a way of referring to your email. We recommend setting email up on a computer, that is able to fully download your mail using POP3 and store it safely for long term archiving purposes. IMAP does not clear the holding box in the cloud, whereas POP3 does. Apple devices can be configured using the correct mail settings, read this article instead of using the Apple defaults: http://www.your.co.za/clients/knowledgebase.php?action=displayarticle&id=4
2) If you are using a Blackberry phone with the email account ~ Blackberrys will push "deleted items" back to the mail server as the default setting, this can be changed by looking on the phone, under the email settings and unticking the setting that reads "synchronise deleted items". If you are not using a Blackberry; the solution to a full mailbox will likely be found in another step.
3) Its possible that Outlook is set to retain email for a period of time after its already been retrieved from the server. This can be checked under the Email Account settings screen, and by clicking the More Settings... button, and then by looking on the last tab of the configuration screen which follows. There you should find a setting that reads "Leave a copy of messages on the server" - this setting can be unticked completely (recommended) or that number can be reduced from 14 days to 7 days or less.
4) Its possible your Outlook program has been set up to use IMAP instead of POP3 - If this is the case, the email account will need to be removed from Outlook and recreated. The existing mail will reside in your "Mail Store" and if you are cafeful, will not go missing when you re-create an email account within Outlook.
5) Its possible that the online Webmail interface is retaining sent/deleted items ~ Drafting email while logged into the webmail interface will cause the sent items / deleted items folders to become full. One is able to log into webmail at www.Your.co.za/webmail and use the full email address of the account, and its current password to check online. Using RoundCube as the email client (you get to select this as you log in) will show you an account usage percentage near the bottom of the screen. This is helpful to see your progress in finding and clearing stored email on the server.
(Your.co.za support for email extends so far as having email delivered to your online box with us. We do not provide support over third party applications such as Outlook).
If you find that your mailbox is too small, you are encouraged to upgrade your account to a package that will be suitable for your email requirements.
Upgrades can be performed by following along with this knowledgebase article: http://www.your.co.za/clients/knowledgebase.php?action=displayarticle&id=13
