This article relates only to those instances where your email account is able to receive email, but is unable to send it.
This issue typically has two main causes:
- Your email settings may be incorrect. Please double check, under your advanced email accounts settings area, within your respective email program, that you have enabled the setting which reads "My Outgoing Server Requires Authentication" - This setting is essential and must be ticked in order to be able to send email from your account. Do not confuse this setting with "SSL, or SPA", those are different technologies and are unrelate to this fix.
This problem is common where you have just added the email settings to a new computer / laptop, etc. - Your ISP (the people who you connect to the internet through) may be blocking the default email sending port. (Why?: This is a common industry practise and helps reduce spam).
Here you can, under your advanced email accounts settings area, within your respective email program, check that the sending port of your email program is changed from port "25" to port "26". No other settings on this page require changing.
This problem is common where your email has been working for some time, and it suddenly stops being able to send.
These fixes do not relate to issues where you BOTH cannot receive or send email, or people are getting error messages when sending you email.
If the above two solutions do not fix your problem, please create a support ticket inside the Client Area.
