Kindly note that email support extends to the correct functioning of email to the server level only.
Unfortunately, due to the variety of 3rd party devices and software, we cannot assist in most situations with the correct configuration for your particular flavour of software or device, and therefore cannot directly support the configuration of your email on these devices.
The general "How Do I Use My Email Address" article is written from the perspective of using email inside a program such as Outlook on a Windows computer. This article also highlights key settings such as the server address, username and password requirements, and how security and authentication should be handled - These requirements are protocols of email in general and should have corollaries within your device / software configuration.
Apple devices (Mac's and iPhones & Tablets) in particular, have an opinionated view of how email should be configured. To make these devices work correctly, please visit the detailed settings within their software and double check your settings against the afforementioned article.
In cases where email has worked before, but has suddenly stopped working, you may find your hosting account has become full, or that we are experiencing an issue with the emai service at that time.
Try logging into webmail www.your.co.za/webmail using your full email address and your email account's current password at the time. Failure to log in with an "Internal 500 Error" may indeed indicate that your hosting account is full at the time. More information about this may be found here (www.your.co.za/clients/knowledgebase.php?action=displayarticle&id=14)
We are happy to assist in all other scenarios provided it is within our scope to do so.
