Some clients may save our Payment Gateways particulars (Payfast) to their Online Banking profile as a beneficiary.
This creates a problem because the Payment process relies on a single-use computer generated number that uniquely identifies your payment to them, as being linked to our Invoice.
Saving the beneficiary creates an issue in that the single-use reference number is then re-used for each subsequent payment, causing your payments to go unmatched - Which means we never receive notification of your subsequent payment and your payment sits in limbo.
Unfortunately we cannot assist you directly in rectifying this problem, because we dont have access to Payfasts bank statement and cant reconcile your payment ourselves; but Payfast deal with these sorts of issues frequently and are more than happy to assist.
The process to fix this issue is as follows:
Make contact with Payfast at support@payfast.co.za or on 0861 729 327 during office hours.
Provide them with a valid proof of payment showing:
- bank name,
- branch code,
- account number
- payment reference used
- amount paid to recipient.
At the time of writing this knowledgebase ticket, you may seek further information for finding your proof of payment at the following link: https://www.payfast.co.za/support/index.php?/Knowledgebase/Article/View/37/0/where-do-i-find-my-proof-of-payment
Once they have recified the problem with Payfast, you will be required to log into the Client Area and locate the unpaid invoice under the Invoices heading - Please follow that invoice through to the payment screen by clicking the PayNow button and use the newly allocated Payfast funds to match the payment to your invoice.
We always send a proof of payment confirmation out following a successful payment that we have been made aware of, so once you receive that from us you can rest assured the problem is resolved.
