FAQ

Pre-Sales Questions

Q: I want to buy a .co.za domain name, but don’t want any 3rd party applications installed, just access to the email addresses, what will people see if they type my website name into their browsers.

A: Each domain that is created on our servers is created automatically. A website entry is also created which allows people to direct their web browsers to your domain name to see that it has indeed already been registered by you. A page is displayed informing them of this. If you would like to alter this page, you will need to have hosting enabled on your account and by uploading your own web page.

Q: What are the limitations and rules to what I am allowed to host with my hosting account on your.co.za’s servers?
A: If you have to ask, then there is a good chance that whatever you plan on hosting with us may not be encouraged. Please read our terms of service for better clarification.

Q: Can I lease a .co.za domain for longer than a year?
A: Yes and No. The authority that controls the co.za domain name space only allows registration periods of a year. You will, however, have 1st option on renewing this domain just before it expires, so you can keep the domain for several years if you so please. Provided that the renewal is completed within the renewal period, you will not lose your domain name.

Q: I am about to register a domain with you, when does it become mine?
A: The process of registering your domain is done automatically, you will complete the signup process and your domain will be registered at the end of this process.
Due to the nature of domains being intangible goods which are uniquely configured for your own use, we must secure a payment before a domain can be registered. This is done through the payment gateway as part of the sign-up process by means of Credit Card or EFT transactions.
There is a period of around 3-4 hours after this point, which is called the domain propagation period. This is the time taken to send the notification of your domains existence around the world. Your domain or email addresses may not function correctly during this time-frame, but once it has passed, everything will be fully operational.

Q: I have / want a website with hosting enabled. How can I get pages up, and how do I make internet web pages.
A: When we enable your account with us for hosting, you are provided with FTP (File Transfer Protocol) details. FTP is a way to get files onto your web hosting area, and you will need an FTP client to be able to do this. There are a few free, and paid-for FTP clients online. Filezilla is one of the better “free” FTP clients we have worked with, we are not affiliated with Filezilla, and ask that you seek support for this application at their website.
Making internet webpages is generally done in a WYSIWYG Editor (What you see is what you get) examples include: Microsoft Frontpage or Dreamweaver. These packages are costly, and you might have better luck using a reputable web design company, such as www.Pescii.com to help you conceptualise and impliment a webpage. We strongly advise against using Microsoft Powerpoint or Microsoft Word to generate webpages, as these are not WYSIWYG editors, and your page results could differ dramatically from what was expected once they have been uploaded.
Please note that all webpages should conform to HTML standards and your home page must be called index.html.

Q: I’m a total beginner when it comes to computers and the internet, how much would I need to know to get this working?
A: We have tried to make the domain registration process as simple as possible, but you will still need to have some basic knowledge in order to be able to help yourself make some minor configuration adjustments. We assume every user knows how to add an email account to their email client application (Outlook, Outlook Express, etc) – We also assume that you are familiar with basic Windows functions, such as “double-clicking”, “dragging and dropping” etc. If you are unfamiliar with these terms, we recommend asking a friend to help you.

Q: I’m about to sign up with Your.co.za and need a simple website up at my address, can you do this for me?
A: Yes, we are able to refer you to our web design / development partner – www.Pescii.com – You are able to contact them there and request a quote for this service.

Q: Ok, so I’m buying a domain name, do I own it forever?
A: Domains are effectively “leased” to you over the period of a year. You will be registered as the legal registrant of this domain, and you will have 1st option of renewing it on the anniversary of your domains registration date, but domains can never truly be “owned”.

Q: What payment methods do Your.co.za currently support?
A: Your.co.za supports payments through PayFast. This is an external payment processor and they support Credit Card and EFT Transactions. You may make use of this payment gateway when performing a transaction on the website.

3rd Party Applications:

Q: I have no clue how to use any of the 3rd party software that I have selected to have installed. Help?!
A: We believe all the available 3rd party applications that can be installed on your behalf are exceptionally user-friendly. Most of the application vendors have websites dedicated to providing support, and have ample documentation and resources available for you to get the best out of your desired package; as a result, we do not provide any direct training or support at this point.

Q: I require something different to the default installation of one of the 3rd party applications. What can be done about changing aspects of the installation?
A: Most of these 3rd party applications have an administration panel that allows you to log in and make subtle changes to how your installation is configured. You are able to make these changes yourself with minimal difficulty. Any additional customizations in terms of the programmatic code or the design / layout or styling of these packages falls outside of the scope of “installation and configuration” and ad hoc fees will billed for. Please inquire with us for a quote if you would like this done.

Q: I see that I can add a number of installed applications to my domain name, why are these software packages so cost effective, where is the catch?
A: There is no catch. These software packages are open-source and as a result, their license specifies that you may not be charged for the development of the software; the only fees included for these software packages are for the setup and configuration of the software.

General Enquiries:

Q: My service provider has capped my ADSL internet connection, and as a result, I am not able to access my site, or my emails, why is this?
A: We make use of state of the art technology to continue to provide our users with the very best in terms of stability, security and speed. As a result our web and mail servers are located outside of South Africa, and should you be internationally capped, your internet service provider might disallow international traffic to our servers though your internet account. Your emails are still safe, and will continue to be kept until your cap has been lifted.