Please make use of the contact-us form provided below, for pre-sales questions only.
All support related queries are handled once an existing client has logged into the Client Area and made use of the internal support ticketing system.
Typical Your.co.za support response times average out at 4 hours (during typical office hours GMT+02:00), with slower response times on public holidays / after hours.
If you are having difficulty in accessing your Client Area, you are able to reset your password, provided you know your email address and are able to answer your security question.
As an existing client, if you are still unable to gain access to your account after attempting a password reset, you are welcome to use this contact form (shown left) to request a password reset.
Please note that we are unable to make ANY account changes for users who have not verified their identity by logging into the Client Area.
Ensuring you have logged in and authenticated yourself serves to protect your account as well as helps us to consolidate support to a single location.
* The above assumes normal operating situations and does not include support for atypical configurations.
We do not provide general phone support for a number of reasons: